Journey Virtuoso

Privacy Policy

Last Updated: January 2024

Information We Collect

Journey Virtuoso collects personal information necessary to provide exceptional travel planning services, including:

• Contact information (name, email, phone number, address)
• Travel preferences and requirements
• Payment and billing information
• Communication records and service interactions

How We Use Your Information

We use your personal information to:

• Plan and book your travel arrangements
• Provide customer support and assistance
• Send service-related communications
• Improve our services and user experience
• Comply with legal obligations

Information Sharing

We share your information only with trusted partners necessary for travel services (hotels, airlines, tour operators) and never sell your data to third parties.

Data Security

We implement industry-standard security measures to protect your personal information and maintain strict confidentiality protocols.

Your Rights

You have the right to access, update, delete, or restrict the use of your personal information. Contact us at [email protected] for any privacy-related requests.

Terms of Service

Last Updated: January 2024

Service Agreement

By engaging Journey Virtuoso's services, you agree to these terms and conditions. Our travel planning services are provided subject to availability and third-party supplier terms.

Booking and Payment

All bookings require confirmation and payment according to our payment schedule. Prices are subject to change until full payment is received and confirmed.

Cancellation Policy

Cancellation terms vary by supplier and destination. We will clearly communicate all cancellation policies before booking confirmation. Our planning fees are non-refundable after services commence.

Travel Insurance

We strongly recommend comprehensive travel insurance for all trips. Journey Virtuoso is not liable for costs related to trip cancellations, delays, or interruptions.

Limitation of Liability

Journey Virtuoso acts as an intermediary between clients and travel suppliers. Our liability is limited to the fees paid for our planning services.

Dispute Resolution

Any disputes will be resolved through binding arbitration in New York State under New York law.

GDPR Compliance

Data Protection Officer: [email protected]

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our travel planning services
• Legitimate Interest: To improve services and communicate relevant offers
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with travel industry regulations

Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your personal data
• Portability: Transfer your data to another service
• Objection: Object to certain types of processing

Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations, typically 7 years for financial records and 3 years for marketing data.

International Transfers

When booking international travel, your data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place for all transfers.

Contact Our DPO

For any GDPR-related inquiries or to exercise your rights, contact our Data Protection Officer at [email protected] or call +1 (212) 555-0147.

DMCA Policy

Digital Millennium Copyright Act Compliance

Copyright Respect

Journey Virtuoso respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We do not knowingly infringe on copyrighted materials.

Reporting Copyright Infringement

If you believe your copyrighted work has been used inappropriately on our website, please provide our DMCA agent with the following information:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Description of where the infringing material is located on our site
• Your contact information (address, phone, email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner

DMCA Agent Contact

DMCA Agent: Legal Department
Email: [email protected]
Address: 425 Park Avenue, Suite 1200, New York, NY 10022
Phone: +1 (212) 555-0147

Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same contact information above, including a statement under penalty of perjury that the material was removed by mistake.

Repeat Infringers

Journey Virtuoso will terminate relationships with users who are repeat copyright infringers in accordance with our terms of service.

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